This app is inferior full stop.
While on a trip you cannot change anything - the navigation (sometimes reverts to google which is the worst nav app), the type of trips you wish to accept.
I take mostly lux, sometimes premiere trips, I take 3 at most a day, the car is stationary, I sleep mostly while waiting, but lyft and their all encompassing stupidness penalize you as you have been in drive mode for 12+ hours. Driving for 45 minutes - in drive mode for 12+. Very smart.
Every so often they think we want to see the co-founders on the road driving for Lyft. Why? We don't give a flying fig. We are concerned with the ever decreasing per mile fee and your ever increasing Lyft fee.
Why do we not see a breakdown of what the passenger has paid like Uber's driver app does?
We drivers need transparency. How this app has so many 5 stars is proof, Lyft is getting their employees to rate and that dumb Lyft passengers are trying to get you to use their promo code or both.
There should be an option for a passenger to request the same driver.
Lyft has this 45+ minute notification to let you know if the trip is going to be 'long', in my market that means nothing, 45 minutes could mean 13 miles which isn't very long. Traffic is very bad here.
In the airport queue, if a passenger cancels you are supposed to be given 15 minutes to get back to the queue area which is tiny, (you cannot leave, get food, so you're 'stuck', obviously by choice. Uber's queue radius is bigger, you can run to the gas station get snacks etc while not leaving the queue). When you get back you're put back in the queue at the back to start all over again adding to the time you're online, sitting stationary.
Lyft customer service agents, do absolutely nothing, not their fault, they read scripts of, "we'll notate your account and have someone get back to you." They never do.
Lyft app developers are embarrassing. The app is clunky and first generation trash. Do better.