I have been having several issues with no-show//cancellation fees. I’ll wait the full five minutes, most times even longer, and have a failed attempt at reaching the passenger. I’ll cancel the ride as a no-show, and I also get no-payment. Over the last few weeks I have been having this problem and even worse, when I contact lyft support, they’ll tell me they’re going to take care of it, and they don’t. I end up having to contact lyft support a second, and sometimes even a third time until someone actually fixes it. Which, in turn affects my work and my timing.
Also, the navigation is extremely poor. As someone else stated it’s almost as if the navigation gets “lost,” especially during rides. It also tends to take the longer, or most ridiculous route. In several cases passengers have noticed which way it would take me, and the roads are just awful! I couldn’t begin to express how much money I’ve had to put into the front end of my car because the roads lyft takes me on are completely beat up (pot holes.) I’m a Clevelander and anyone familiar with the city knows how horrible some of these streets are! Thankfully some passengers are kind enough to warn me, and navigate me around the messed up streets. I’m not saying lyft can detect potholes because that would be insane, but even my google maps and the Waze app navigate me around roads like that. In other cases passengers have gotten upset because they can’t get where they are heading on time due to the poor navigation system.
The glitching is another factor in my many problems with the app and support. When I am trying to accept rides it will also freeze while continuing to beep in the background (the beeping the app makes when a ride is being requested). As well as it glitching when accepting rides, it does the same when ending them. It will load, sometimes for minutes before reaching the home screen. I have to sit and wait so I can navigate where I am and where I need to go.
I hope these issues can be resolved quickly as it is affecting several drivers. Without our drivers lyft wouldn’t be possible.