Lyft’s driver support is horrible!!!
This is how they handle driver support with me.
I’m a LYFT Driver who has given over 1,000 rides, with an average of almost 5 star rating.
First, it’s impossible to try to call LYFT support and speak to a live person. The app will continually refer you to drop down menus and articles, versus being able to speak to someone. If you had an urgent matter to discuss with LYFT, it’s impossible to quickly reach someone.
When I finally did reach someone, I explained I needed Lyft window emblems for a new vehicle and an airport placard. I explained that the LYFT Hubspot locations were more than double the distance from where I lived (over an hour in
Los Angeles traffic). But I noticed a new Lyft Hotspot location in Northridge, that was very close to me (only 20 mins).
So I asked if I could go there to pick up what I needed. First, she kept telling me I could pick up emblems at Hubspot locations. I politely informed her that I already knew that, but what about the Nothridge location. She just told me that she had no information about a Northridge location and that I was probably mistaken, because “Hotspots” are bonus areas on the Driver app. ARE YOU KIDDING ME? Do they even train these people? I explained to her that I have given over 1,000 rides, and that I know what a surge or hotspot is in the Driver app.
To avoid wasting any more money making drive time, I asked to confirm the address and phone number of the Northridge location so I didn’t waste time driving all the way over there. She responded by telling me that she doesn’t know what that place is and she has no address or phone number. I told her that it was on their website for free vehicle inspections.
Finally, she hung up on me.
I have already transitioned to primarily drive for the competition. With this latest experience I will probably completely stop driving for LYFT. The hustle is just not worth it. Your own company fights you and just tries to get you off the phone and then hangs up on you. It’s rediculous!!! Talk about being treated like you are nothing to them.